Shipping & Returns

The Quality Equipment Online Parts Store sells products typically in stock at our 28 locations, therefore saving you extra freight costs! If you do not see the parts you need, please contact your local Quality Equipment Parts Department to inquire about availability, pick up options and additional freight charges. 


Shipping

We can ship anywhere in the continental United States. Freight calculated based on weight up to $100.
FREE ground shipping on orders of $100 or more*, except for expedited orders. 

QualityEquipStore.com strives to deliver your order as soon as possible. To receive your order as fast as possible we offer same day shipping for orders placed Monday through Friday before 3:00 p.m. Eastern Standard Time. Orders placed over the weekend or after 3:00 p.m. Eastern Standard Time may be processed on the following business day.

Additionally, QualityEquipStore.com will be closed in observance of the following holidays. Orders placed on these dates may be processed on the following business day.

  • New Year's Day
  • 4th of July - Independence Day
  • Thanksgiving 
  • Christmas Eve and Christmas Day

Orders ship from our web site warehouse at 3821 Durham-Chapel Hill Boulevard, Durham, NC 27707. While we keep a substantial inventory of John Deere parts on hand in our two large warehouses, no dealership can keep every part on hand at all times. We draw from our own extensive supply plus the inventories of our 28 brick and mortar John Deere dealership locations. 

Shipping Destinations

We currently ship to all 50 U.S. states. At this time we do not ship to any location outside the U.S. including Canada and Mexico.

Delivery Options

Standard Delivery orders are shipped via UPS Ground. Standard shipments are received within 1-6 business days depending on the shipping destination. UPS delivers Monday through Friday, with the exception of UPS Holidays. At this time we do not offer UPS weekend (Saturday or Sunday) delivery.

For faster delivery, we offer Priority Delivery shipped via UPS Second Day Air and Express Delivery shipped via UPS Next Day Air for an additional shipping fee. No Saturday or Sunday delivery is available.

At this time we cannot ship to P.O., APO or FPO boxes. UPS will only deliver to physical street addresses.

Our second shipping option is USPS Priority Mail. USPS, Priority Mail now offers detailed tracking. Packages now receive up to 11 scans during the delivery process. We do not recommend Priority Mail or any USPS shipping option for any order that is of a time sensitive nature.

Please note: ORMD products which include all aerosol containers as well as other hazardous products are not allowed to be shipped by Premium UPS shipping methods which include 3-Day Select, 2nd Day Air, Next Day Air or any International shipping method.
 
Please note: QualityEquipStore.com makes no shipping guarantees other than those advertised by our shippers. Please send us an e-mail with details explaining any claim you may wish to pursue. We will file the claim with the shipper for you.
 

Oversized Item Surcharges

To ensure your order reaches you safely, an additional surcharge may apply to some heavy or bulky items due to size, weight or special handling required. This item surcharge is in addition to standard shipping rates.

Shipment Tracking

You will receive a Shipping Confirmation email once your order has left our warehouse. The email will include the UPS tracking number for your order as well as a link to the UPS website where you can track the shipment. If you placed your order as a registered user, you may also log in to your account to view tracking numbers. 

Taxes
 
Taxes are calculated based on buyer's zip code.  
 

*FREE Ground 3-5 Shipping with $100 purchase. Oversize shipping charges may apply. Unforseen shipping delays may occur.
 
 

Returns Policy

Quality Equipment stands behind the quality of our products. In the event that a return is needed, the original purchaser may return any item in its original condition and packaging, for any reason, within 30 days of the original ship date. The original invoice must accompany all returns.

Electrical Parts and Parts coded as non-returnable by the manufacturer are not returnable. Special Order parts are subject to 25% restocking fee.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Upon receipt of the returned parts, we will refund your original method of payment, excluding delivery charges. Parts returned more than 30 days from purchase date will incur a 20% restocking charge and be refunded to the original method of payment, excluding delivery charges. Parts returned more than 60 days thru 90 days from purchase date will incur a 30% restocking charge and be refunded to the original method of payment, excluding delivery charges. No refund will be issued if returned more than 90 days from purchase date. We will return them to you at your expense or dispose of them for you.
 
If you receive a defective product, or have received the wrong part because of an error on our part, we will exchange it or issue a refund for the parts and shipping charges. If you prefer, we will replace any item, or issue you a full refund--it's your choice! If we have made a mistake, we will also refund the shipping. After the 30 day period all warranty issues will be handled on a case by case basis. We offer no warranty over or above manufacturer warranties.
 
Per industry standards electrical components that have been installed are not returnable.
 
John Deere parts carry a 6 month warranty against defects in material or workmanship. Parts damaged due to improper installation or use are not warrantable. Please contact us for warranty consideration.

Please note: Country of origin of a part is not a warrantable or returnable cause. We sell John Deere OEM parts. John Deere at times sources parts from countries around the globe. AHW LLC and GreenPartStore.com have no control over and therefore make no guarantees or warranties if a parts country of origin is not a country of your choice. Parts made in these countries are still required to meet the stringent requirements of John Deere Product Engineers.

Please note: Many credit card issuing banks take as long as 7 business days to return your funds to you after we issue the credit to your card.