Emergency After Hours Support: (919) 583-6186
(provided by Quality Equipment, LLC)
It’s our goal to minimize machine downtime, no matter when it occurs. That’s why we offer an On Call Program for Parts and Service, supporting your needs 24/7. Fees apply.
Quality Equipment divides our 28 dealership locations into 5 geographic zones. Each zone maintains on-call Parts and Service support after 5:30 p.m. on weekdays, after 12 p.m. on Saturdays and all day Sunday. We’re prepared to help you succeed no matter what time of day or night.
On-Call Parts Program Fee
We charge a $35 trip fee plus the price of parts purchased. Our staff will check in-stock parts availability from home prior to making a special trip to the dealership, saving you time and money.
On-Call Service Fee
Customers will be billed at $140 per hour (2-hour minimum) plus mileage, if applicable for on-call after-hours service.